4 Ways to Retain Customers With Customised Business Telephone Hold Music & Messaging
Companies have been using on-hold music to keep their customers entertained while waiting in call queues for many years, but only recently have they started to see the value that customised, on-brand hold music can have for their business. Due to the withdrawal of BT’s traditional ISDN phone line services, many businesses are migrating to […]
The Real Cost of Not Embracing Cloud Communications
As businesses expand the number of communication channels they use, pressure is placed on IT teams to maintain these systems while also keeping costs to a minimum. To ensure costs are scaled back as much as possible, many organisations transfer their unified communications (UC) and contact centres (CC) to a single cloud-based system, which delivers […]
What is SD-WAN and How Could it Improve Your Business Network Visibility?
Cloud connectivity is now a must-have for modern businesses as they strive to connect employees, consumers and machines across the world. As more and more employees opt for hybrid and remote working roles, businesses are having to rely on internet services and the cloud more than ever before. This has created a major shift in […]
The West Yorkshire Digital Innovation Grant is Back Once Again
The Digital Innovation Grant (DIG) is back with its fourth round of funding, after seeing huge success in previous years. Applications opened on 1st May, and it’s expected there will be a lot of hopeful business applicants. Focusing on Growth & Innovation for SMEs in West Yorkshire The Digital Innovation Grant (DIG) is a programme […]
10 Digital Easter Eggs That Took More Than a Decade to Find
Easter season is upon us, and while we all love Easter eggs, the term carries a special meaning in the world of digital technology. In the tech industry, an ‘Easter egg’ refers to an undocumented feature that’s hidden by software or game developers for users to find and enjoy. Easter eggs usually serve no purpose […]
Prepare Your Surgery For The Isdn Switch Off
What is ISDN? ISDN is short for Integrated Service Digital Network and can be described as a communication system that simultaneously allows voice, video and data services to be delivered over digital lines. As part of a trend amongst telecoms providers around the world, in 2015, BT announced it would be phasing out its ISDN […]
How to Protect Your Brand Against Retail Cyber-attacks This Black Friday & Cyber Monday
When is Black Friday? It’s official – the countdown to this year’s Black Friday/Cyber Monday weekend is on. Starting on Friday 26th November, Black Friday will likely signal the start of the busiest online retail weekend of the year as shoppers look to bag some Christmas bargains. In fact, research shows that UK shoppers plan to […]
Is Your Business Prepared For The Big ISDN Switch Off?
What is ISDN? ISDN is short for Integrated Service Digital Network and is commonly used to facilitate voice calls however, video and data services can also be delivered using the same technology. Consistent with a global trend amongst telecoms providers, BT announced in 2015 that it would be phasing out its ISDN networks over the […]
Microsoft Teams Or Zoom – Which Is Best For Your Business?
The coronavirus pandemic has forced businesses to quickly transition to remote working, and applications such as Microsoft Teams and Zoom have rapidly become an essential part of people’s daily working lives. In the first two months of 2020, Zoom added more users than the entirety of 2019* and Microsoft Teams more than doubled its daily […]
Home Working – Being Prepared For The New Normal
How much has home working grown since the pandemic? Since the outbreak of the coronavirus pandemic, companies have had to swiftly transition to remote working. Just 5.1% of employees in the UK worked from home in 2019, based on figures from the Annual Population Survey. However, post-pandemic this had risen to a high of 38% in mid-June […]
