IT Services
We pride ourselves in offering tailored IT support that is proactive, cost-effective and delivers total peace of mind. Our aim is to develop a close working relationship with you, so we can understand your specific requirements.
By Need
By Industry
Telecoms
Our expert and professional business phone systems enable you to never miss a call and stay connected with colleagues, partners, suppliers and customers.
By Need
By Industry
Infrastructure
Unlock the potential of your business with our large range of IT infrastructure services. We’ll proactively help your business to run more efficiently in today’s demanding digital world.
By Need
By Industry
No one likes being put on hold, but the reality is that over two-thirds of callers will spend some time waiting to speak with someone over the phone. Complete silence or a repetitive beeping sound is simply not acceptable and a sure way of losing valuable callers, perhaps forever. With this in mind, it is essential you have a high-quality phone hold music and messaging solution that conveys a professional image and keeps your callers occupied.
Not all music tracks and messages on hold are memorable for the right reasons, so it can either have a lasting positive or negative impact – clichés, crackling sound and annoying songs can all have a damaging effect on your callers’ impression of the business. We offer a bespoke solution that ensures you can promote professionalism and the correct company message to your callers.
You can use our mixer to compare music and voice types to achieve the best combination for your business. All our tracks are royalty free, so you will never have to pay anything extra to use the facility.
Transform your business today with our most popular and highly recommended telecoms services:
Our expert and professional business phone systems enable you to never miss a call and stay connected with colleagues, partners, suppliers and customers.
Providing you with peace of mind and ongoing technical support, DVAD offers a range of maintenance packages. We want to make sure that your system keeps working to support your business, plus any required changes can be rapidly actioned so that you are not hindered by technical issues or faults.
Our business call recording solution is designed to enhance your customer service delivery by capturing the content of all telephone conversations and making it available quickly and efficiently.
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The Connexus Approach
The Connexus™ approach is the DVAD way of working.
It is a unique and specially formulated model that’s been developed and evolved over the last 35 years. We assess your needs, present bespoke solutions and provide dedicated support at all times.
Connexus™ combines a world-class product offering with connectivity expertise, delivered in a way that provides you with the voice, data and workplace infrastructure your business needs, now and for the future. Our in house experts designed the Connexus Approach™ to truly understand your business and this is why we are so successful at supporting our clients to evolve in an unpredictable world.

“As part of a major reorganisation of our NHS client’s office space in Harrow, DVAD, who provide the VOIP telephony solution for the office, responded quickly and cost effectively to additional telephony requirements meeting a demanding timescale in an efficient manner. Thank you.”
Tim Pullan, Director, Ingleton Wood LLP

“Dealing with DVAD was a very simple and enjoyable experience. We'd had meetings with other suppliers, and by contrast they were able to instantly recognise our needs and make an appropriate proposal. Crucially all of this was done in a jargon-free manner that was easily understood by the layman. The installation of our phone system was quick, painless and everything worked first-time. The installation engineer was very quick and unobtrusive and also gave us a good basic training session which got us started. Our salesperson Steve was in touch throughout and took care to follow-up afterwards. First class service."
Damien Mullen, Managing Director, Mullen & Mullen

“DVAD have supported the growth of our business since 2004 and currently support our 22 sites from Exeter to Glasgow. Whether it is telephony hardware, security, call monitoring or
relocation of a depot, they have always recommended the right solution for our requirements and
budget”.
Chris Jowett AFI Group of Companies

"We had been approached on numerous occasions by other communication companies suggesting ways of improving our existing Alcatel system, but no other company prior to DVAD offered such a competitively priced upgrade and had such a wealth of knowledge and experience
regarding this particular system."
Jill Sunderland, Personal Assistant, Regent

"We would have no hesitation in recommending DVAD to any company wishing to improve their telephone system."
Jill Sunderland, Personal Assistant, Regent

“Throughout the transition of services from BT Featurenet to DVAD through contact communication we had the confidence that the project was in hand and there was minimal disruption to our service; When any questions did arise we have contacted the operations team who have provided us with clear and concise guidance.”
Sonia Latham, School Business Manager, Flockton CE First School






GOOD Based on 8 reviews Posted on Google Miradore AccountTrustindex verifies that the original source of the review is Google. We rely on support from Direct Voice & Data for our phone systems. when requesting support, I have always found that they are prompt in acknowledging and dealing with any issues. The technicains also provide explanations and guidance on the cause and possible ways we can resolve some of the requests. A great service. ThankyouPosted on Google Matthew NunnTrustindex verifies that the original source of the review is Google. We've worked with Direct Voice & Data for many years and they've always been very helpful and attentive. Jamie and Nathan in particular have been a pleasure, and I'd happily recommend the company.Posted on Google Darren WrennTrustindex verifies that the original source of the review is Google. Dealt with my issue as quickly as they could based upon when the internet provider could fix the issue. Kept me informed and were always available for my questions.Posted on Google matt brammerTrustindex verifies that the original source of the review is Google. Been using DVD for Telecom and IT support for man, many years now. Always helpful, never pushy sales. Always a solution to our business rather than trying to squeeze square pegs into round holes. Great service.Posted on Google PhilTrustindex verifies that the original source of the review is Google. Direct Voice & Data have provided our business telephone service for quite sometime now and we have nothing but praise for the service we have received. They have also recently taken on our IT support and again they have been very helpful and responsive to any IT requests.
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Direct Voice & Data record all calls for Compliance, Indemnity and Training purposes.
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