3CX - Your Communications System

3CX is a robust, fully equipped communications system, which allows you to communicate with your colleagues and customers – anywhere, anytime.

Here is a breakdown of why 3CX is the solution for your business:

Telephony: Web client and mobile apps for remote working
Video: Included in your system, no add-ons needed
Live Chat: Talk with your customers in real time via your website or WhatsApp!
SMS: Allow your customers to interact with you instantly
Integrations: CRMs and Microsoft 365
Low Cost: Save on your phone bills, addons and hardware
Flexible: Keep your numbers, choose your phones
and your provider
Secure: 3CX includes advanced security features
Install anywhere: Hosted or on-premise, MiniPC, Hyper-V, VMware or KVM!
Backed by the vendor, supported by us
600,000+ customers globally

You can trial a fully equipped 3CX System today!

3CX Apps & Features

3CX enables you to take your extension with you wherever you go. With apps for Android, iOS, web browsers and Windows, you are guaranteed to be kept in the loop, always and everywhere. What’s more, customers can instantly reach you directly from your website with the 3CX Live Chat and WhatsApp integration.

3CX Apps for Android & iOS Device

Make and take calls from anywhere
Video Conferencing
Instant Messaging and Chat
Answer WhatsApp messages
Conference Calls
Free VoIP calls with your smartphone

User-friendly Web Client / Desktop Apps

Work from anywhere – multifunctional web or desktop app with inclusive UC features
Call from your browser, control your IP phone or smartphone
Answer customer queries from live chat, WhatsApp and SMS from one interface
Video conferencing at the click of a button
Launch calls directly from your CRM and integrate seamlessly with Microsoft 365
View the status of your colleagues

3CX Apps for Android & iOS Device

Chat with your customers on your website
Create Chat queues
Answer from your webclient or 3CX App
Transfer chats to other team members
Elevate a chat to a call or a video with a click
Chat monitoring feature for Managers!

WhatsApp Integration

Manage WhatsApp messages directly from one platform
Messages are logged, to ensure no response violates company policies
Staff do not need to give out their personal WhatsApp numbers
Chat conversations are logged centrally
WhatsApp messages can be sent to a queue of agents to share the load

Integrated Video Conferencing

Free for up to 250 participants
Initiate with a single click
Create as a conference or a webinar
Screen sharing and remote control assistance for quick & easy troubleshooting
Includes a whiteboard and polling tool
Record your videos

The 3CX Call & Contact Center

With 3CX you get advanced call center features. Increase your customer service, sales, boost productivity and offer support with 3CX’s contact center technology.

Switchboard and wallboard with real-time statistics.
Call Center Reporting – user activity, team queue,
SLA and more!
Chat Monitoring available for Managers
Integration with Microsoft 365 and popular CRMs –
Salesforce, Freshdesk and more
3CX CRM API to develop your own CRM integration
Call Recordings

Slash Costs

With 3CX, your ongoing telco costs will be reduced significantly.

Decrease your Phone Bill by up to 80%
Licensing based on number of simultaneous calls and not extensions
Free calls to remote workers with web client and iOS / Android apps
Use International DIDs & IP Telephony so customers can call in at competitive rates
Make free interoffice calls and branch calls

Security & Backup

When it comes to VoIP security, 3CX sets the standard. 3CX’s inbuilt security features have been exclusively developed to protect your PBX system from attacks.

Automatic detection & blacklisting of SIP attack tools
Voice traffic is encrypted via SRTP
Automatic generation and management of SSL certs
Qualys labs A+ rating and Immunilabs A Rating
Automatic failover for instant backup

Call Flow Designer

By utilising 3CX’s Call Flow Designer you can handle incoming calls effectively, efficiently and much faster. Here are just a few examples of how 3CX can improve your customer service:

Call routing based on customer authentication
Automatic outbound dialler and Callback scheduler
Credit Card Authentication
Phone Orders
Surveys
Automated text-to-speech and Speech to Text
in 120 languages

CRM Integration

3CX CRM integration can improve customer satisfaction, increase staff productivity and save you time. It supports all major CRMs including Salesforce, Microsoft Dynamics, Hubspot and more!

Call journaling
Creates a new customer record for new numbers
Saves agents time searching
Chat journaling when using 3CX Live Chat
Call logging in your CRM records – even when using 3CX Apps!

3CX - Your Communications System