Holding Conference Calls on the Avaya 9600 Series Business Telephones

The Avaya 9600 Series of IP desk phones are high performance business telephones suitable for all types of businesses. These phones offer a wide range of advanced features including VoIP (Voice over Internet Protocol) and mobility applications.

The Avaya 9600 Series business telephones support multiple conference calls, enabling up to 64 parties to take part in a single conference call.

Here is our guide to using the conference call feature…

Starting a Conference Call

To start a conference you must be connected to the first party on the telephone by either having called them or answered a call from them.

1. If you are not already connected, make a call to the first person.
2. Press the CONF soft key
3. The first call will automatically be put on hold
4. Dial the number of the next person you want to join the call
5. When connected and they agree to join the conference, press the CONF soft key again
6. If the second party does not want to join the conference call, press DROP and then the appearance key of the call already on hold

Add a Call to a Conference

Additional parties can be added to a conference call as follows…

1. Press HOLD to put the conference call on hold (other parties will not be affected  – they can continue to talk to each other)
2. Press a free appearance key on which you can make a call
3. Dial the number of the person you want to add to your conference
4. If they answer and are happy to join your conference, press the CONF soft key
5. If they are not available or do not wish to join the conference, press DROP and then the appearance key of the held call to continue your conference with your existing colleagues

Viewing Conference Details

A list of the parties involved in your existing conference call can be viewed as follows:

1. If your conference call is not already displayed on your screen, use the up and down arrows to scroll to it
2. Press the DETAILS soft key:
   1. Use the up and down arrow keys to scroll through the list of callers
   2. To drop a caller from the conference, highlight their name and press DROP
   3. To mute a caller, highlight them and press MUTE – press MUTE again to unmute them
   4. Press BACK to go back to the call display

Dropping / Muting Callers

Parties (and yourself) can be dropped from a conference call as follows…

1. Press the DETAILS key to display the conference details menu
2. Choose your required action from the following options:
   1. Use the up and down arrow keys to scroll through the list of callers
   2. To drop a caller from the conference, highlight their name and press DROP
   3. To mute a caller, highlight them and press MUTE – press MUTE again to unmute them
   4. Press BACK to go back to the call display

Holding a Conference Call

A conference call can be put on hold the same way a normal telephone call can be put on hold.

1. Press the HOLD soft key and the appearance key for the call will show a fast-flashing red light.
2. Press the call appearance key to take the conference call off of hold

Summary

Telephone conferencing is becoming an increasingly popular way for companies to hold meetings without the need for costly and time-consuming travel.

If you are considering telephone conferencing equipment for your business or would like more information on Avaya business telephone systems, contact Direct Voice and Data for a discussion of your needs. Call 0800 84 999 84 or visit our website.