Clearer Call Charges – Effective 1st July

Do you ever dial numbers beginning 08, 09 or 118?

They’re known as ‘service numbers’. You might use them to contact companies and services over the phone. The cost of calling these numbers varies a lot and so new rules are being introduced to make call charges clearer before you dial.

From 1 July 2015, the industry regulator Ofcom is changing the way these numbers are charged. These changes are designed to make the cost of calls clearer, and are being communicated through a campaign called UK Calling.

One Call – Two Charges

From 1st July, whenever you call a service number from a landline or a mobile, your call will now be be made up of two parts:

The ‘access charge’

This is the cost of connecting your call to your phone company network, charged in pence per minute for connecting to the service you want.

The ‘service charge’

This is the remainder of the cost of the call. The service charge is decided by the organisation you call, who must communicate it clearly. For example, if the service charge was 20p a minute, the organisation you are calling might say: “Calls cost 20p a minute, plus your phone company’s access charge”.

By adding together our standard access charge and the service charge, consumers know exactly how much the call will cost.

0800 and 0808 – Freephone from Mobiles

Freephone numbers starting 0800 or 0808, which are generally already free from landlines, will be free to call from mobile phones from 1 July 2015. After that date, it’ll be free to call any number starting 0800 or 0808 from your mobile phone.

To find out more or to discuss call charges in more detail – please contact our Sales Team on 0800 94 888 94

Clearer Call Charges – Effective 1st July

One Call – Two Charges

The ‘access charge’

The ‘service charge’

0800 and 0808 – Freephone from Mobiles

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